Your satisfaction is our top priority. We at Jackman's Fabrics are committed to providing you with the best on-line and in-store shopping experience.
We accept credit cards: Discover, MasterCard and Visa. We must be able to verify your credit card, so the billing address you provide must match the address to which your credit card statements are sent. We also require the security code found on all major credit cards. If you are unable to provide us with this information at checkout, your order may require extra processing time. If you have any questions about paying by credit card, call us at 314-994-1060.
Sales tax is charged for all orders shipped to Missouri and Illinois addresses.
Sales tax at the rate of 8.988% is applied to Missouri addresses and 8.35% to Illinois address. Orders shipped to addresses outside the state of Missouri, or Illinois are not charged sales tax.
We ship orders to locations within the continental United States (the contiguous 48 states).
All online sewing machine orders over $49.00 will be shipped at no charge.
Free shipping does NOT apply to any item that requires freight ground delivery. On all orders that require freight ground delivery, we will immediately contact you by phone to give you the freight charges.
On orders that include free shipping, we reserve the right to choose the carrier of our choice to accommodate the most efficient method of getting the product to you.
Please keep in mind that UPS does not ship to PO Boxes.
All orders will be processed within 2-3 business days. Orders placed on Friday after 3pm, Saturday, or Sunday are processed on Monday. Processing and shipping does not take place on weekends or holidays.
Delivery quotes are for business days only. Shippers do not ship on Saturday or Sunday and do not count those days in quotes.
So that heavy-item orders can go as smoothly as possible, please read the following specifications and conditions for delivery of cabinets.
Be advised Jackman's Fabrics is not responsible for delays experienced by the Freight Carrier.
Please feel free to contact us if you need assistance with your Freight shipment.
Assembled sewing furniture will ship via freight truck line, NOT UPS or FedEx. Freight delivery cannot be expedited and does not apply for free shipping. Freight shipping charges are generally in the range of $150-300, depending on your location and type of delivery address. (No shipping method other than freight is applicable for these items, even if other methods show up in the shopping cart.) We will contact you about the freight shipping charges. You are also welcome to contact us after you have placed your order.
Someone needs to be at the delivery address to receive and sign for the product when delivery takes place. The freight company will call you to inform you of the delivery date so that you can plan accordingly. Provide as many phone numbers as possible to ensure that the shipping company can contact you and let you know when your order will be delivered.
Be aware that the delivery driver is not responsible for bringing the product inside your home. Their responsibility is to deliver the product to the delivery address and move the freight to the end of the truck. They may or may not take it off the truck for you, but they will not bring the item inside your house, take it up stairs, place it for you, etc. You will need to have appropriate assistance and/or equipment available at delivery to unload it off the end of the truck and get the product inside your house.
When you sign the delivery receipt, it is a legal contract that states that you received the product in acceptable condition. Always inspect your shipment before signing for it. It is best to completely remove your shipment from its containers regardless of the condition of the box, inspect it thoroughly, and if the cabinet is damaged refuse the shipment. This is very important, because once you have signed for your shipment it is your responsibility if it is damaged.
Save your box and all packaging materials until you are certain that your cabinet and all accessories are in satisfactory condition.
Replacement of accepted damaged products will only occur when funds are received from the shipping company after the claim has been filed. Normal claim time is 3 to 4 weeks. If the freight claim is denied and the customer does not inspect the cabinet, signing for it in good condition, the damaged product is the customer's responsibility.
Remember to call us before signing for the product if you do not understand this delivery agreement.
To return an item for any reason, simply contact us via phone or e-mail and explain to us why you wish to return the item. We will issue a Return Merchandise Authorization (RMA) number, along with instructions on returning your purchase. Please do not try to return an item without a Return Authorization Number; as different products must be returned to different locations.
Our Website may contain errors, may have missing information, or may not be up to date. We reserve the right to correct any errors or omissions, and to update information at any time without prior notice. Corrections or updates may occur after you have submitted an order from our Website. In that event, we will attempt to contact you with the correct information before processing your order. If we are unable to contact you with the correct information, then you may return the item according to our return policy.
If your school or school district uses purchase orders, you can send us a purchase order by email. Once a valid purchase order is received, our Customer Support Team will process the order.
Email us your purchase order to: info@Jackman’s Fabrics